Draft — needs legal review This structure and copy is not a substitute for legal drafting. Both documents must be reviewed by a qualified Indian data protection / e-commerce lawyer before going live.
Last updated Aug 1, 2026 · Policy version v1-2026-08

Privacy Policy

This policy explains what personal data One Stop Wedding Supplies collects, why, and what rights you have over it, under India’s Digital Personal Data Protection Act, 2023 and its 2025 Rules.

Who We Are

Short version: This site is run by One Stop Wedding Supplies, based in Bardoli, Gujarat. Here’s exactly who to contact.

One Stop Wedding Supplies (the “Data Fiduciary” under the DPDPA) is based in Bardoli, Gujarat, India ({{ contactAddressLabel }}). For any privacy-related query, contact us at {{ contactEmailLabel }} or on WhatsApp at {{ contactWhatsAppLabel }}.

What We Collect

Short version: Contact and order details you give us directly, plus optional browsing data if you allow it via Cookie Settings.
  • Identity and contact data: name, phone number, email address, delivery address(es).
  • Order and payment reference data: order history, product selections, and a payment transaction reference from our payment processor (we do not store full card numbers).
  • Browsing and analytics data, only if you consent to it under the “Analytics” and “Functional” categories in Cookie Settings: pages viewed, recently viewed items, general device/browser information.

How We Use It

Short version: To fulfil and ship your order, and to send updates you’ve asked for. Marketing only if you’ve opted in.

We process personal data to fulfil orders, coordinate shipping and courier handoff, send WhatsApp or email order updates, respond to support requests, and improve the site using analytics you’ve consented to. Marketing communications are sent only where you have opted in under the “Marketing & Advertising” cookie category or notification preferences, and you may withdraw that consent at any time.

Your Rights & How to Exercise Them

Short version: You can see, correct, delete your data, or withdraw consent, directly from your account or the cookie panel — no need to email us for the basics.
  • Access & correction: update your name, phone, email, and addresses directly in My Account > Settings.
  • Erasure: request account and data deletion by contacting the Grievance Officer below; we will confirm once complete, subject to statutory retention requirements (e.g. tax records).
  • Consent withdrawal: change or withdraw cookie-based consent at any time via Cookie Settings.

Grievance Officer

Kunal Patel, Grievance Officer
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WhatsApp {{ contactWhatsAppLabel }}
We aim to acknowledge grievances within 48 hours and resolve them within 30 days, as required under the DPDPA Rules 2025.

Data Retention

Short version: We keep order records as long as the law requires, and delete account data on request otherwise.

Order and payment transaction records are retained for the period required under applicable Indian tax and consumer protection law. Account profile data is retained until you request deletion or your account has been inactive for an extended period, after which it is anonymized or deleted.

Who We Share Data With

Short version: We don’t sell your data. We share only what’s needed with the services that help us run the store.
  • Our payment processor (Razorpay), to process payments securely.
  • Courier partners, to deliver your order and provide tracking.
  • Our WhatsApp Business API provider, to send order and delivery updates you’ve opted into.

Security Measures

We use industry-standard encryption in transit, restrict internal access to personal data on a need-to-know basis, and never store full payment card numbers ourselves — all card processing happens directly through our PCI-DSS compliant payment processor.

Changes to This Policy

We may update this policy as our practices or the law changes. Material changes will be reflected in the policy version number at the top of this page.

Terms of Service

These terms govern your use of the One Stop Wedding Supplies website and any purchase made through it.

Acceptance of Terms

By browsing this site or placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the site.

Account Responsibilities

Short version: Keep your login details private and your account info accurate.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Please keep your contact and address details current so orders are delivered correctly.

Orders & Payment

Short version: Payments run through Razorpay; Cash on Delivery is available with a small surcharge.

Payments are processed securely via Razorpay (UPI, cards, netbanking) or Cash on Delivery where it is available for the delivery pincode. An order is confirmed once payment is successfully processed or a COD order is accepted. Prices and availability are subject to change until an order is confirmed.

Shipping & Delivery

Shipping timelines, costs, and multi-parcel handling are described in full on our Shipping & Delivery policy, which forms part of these Terms.

Returns & Exchanges

Short version: Fulfillment errors are resolved remotely; change-of-mind returns require an in-person visit to our Bardoli store.

Wrong, damaged, or missing items are resolved remotely at no cost to you. All other returns or exchanges require an in-person visit to our Bardoli store for inspection, as described in full on our Returns & Exchange policy, which forms part of these Terms.

Intellectual Property

All site content, including product photography, text, and branding, is owned by One Stop Wedding Supplies or its licensors and may not be reproduced without written permission.

Limitation of Liability

To the extent permitted by law, our liability for any claim relating to an order is limited to the value of that order. We are not liable for indirect or consequential losses, including delays caused by courier partners outside our reasonable control.

Dispute Resolution & Governing Law

These Terms are governed by the laws of India. Any dispute will first be addressed through our Grievance Officer; unresolved disputes are subject to the exclusive jurisdiction of the courts at Surat, Gujarat.

Country of Origin

Unless stated otherwise on the individual product page, products sold on this site are manufactured and assembled in India, as required to be disclosed under the Consumer Protection (E-commerce) Rules.

Changes to These Terms

We may update these Terms from time to time. Continued use of the site after an update constitutes acceptance of the revised Terms.