Returns & Exchanges
If something arrived wrong, damaged, or missing
This is on us — message us on WhatsApp with your order number and a photo if there’s damage, and we’ll send a replacement or refund, your choice. No need to visit the store, no need to send anything back.
If you’d like to return or exchange for another reason
Because these are ritual and ceremony pieces — many personalized or made to order — we inspect every return in person rather than by photo or mail. Bring the item to our Bardoli store within 7 days of delivery and we’ll sort an exchange, store credit, or refund on the spot.
Since every piece is inspected by hand before it ships, we handle returns the same way — in person.
- Unused and unworn — trays not filled, coconuts not opened, chuda sets not worn
- In their original packaging, with any tags or protective wrap still attached
- Brought within 7 days of the delivery date shown on your order
Engraved trays, name cards, and other made-to-order customizations can’t be exchanged for change-of-mind reasons, since they’re made specifically for you — they’re still covered under fulfillment errors above.